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Papeles y Plásticos
full packing service for your business and commerce
Faq
When will I receive my order?
Depending on the characteristics of the order. If your order includes products only anonymous, the transit time is detailed in the destination table. If you include customized products, the transit time increases to a minimum of 15 days for the Peninsula and the Balearics. For other international destinations must add transit time detailed in the destination table.

Can I exchange or return a product customized?
Custom products using the tool "Design your bag" can not be returned. Only drawback is allowed for merchandise damaged or incomplete.

How is the online shopping process?
To buy www.papelesyplasticos.com need to be registered. The registration process can take before selecting articles or in the time of confirming your order. Once selected your order will proceed to the user identification and the formalization of the shipping and billing data. Next, the user will have a summary of all data on your purchase for approval. If you are satisfied, the page will offer as a payment system credit card, and the user must complete the necessary data to complete the transaction. Once completed the user will receive a confirmation message in your email.

Can I cancel an order?
Yes, within 24 hours of its formalization, by communicating by email or telephone at 902 333 333.

Can I return an order?
Here we report the repayment requirements:
· Make the return within 7 days after receipt of order to your home.
· That the products are in perfect condition (as received) and all tags, accessories and original packaging in which you received (if the product is defective or incorrect must be indicated on the return).

What geographic areas are served?
In Spain, mainland and Balearic islands. In Europe: France, Belgium, Holland, Luxembourg, Germany, Austria, Denmark, Italy, Switzerland, Slovakia, Slovenia, Finland, Hungary, Ireland, Norway, Poland, United Kingdom, Czech Republic, Sweden, Bulgaria, Estonia, Greece, Latvia, Lithuania, Romania, Russia, Turkey and Croatia.

Can I change my personal information?
Yes, you can access your account and modify both the personal data such as shipping and billing. Click "Login" and login to access your account.

Is it safe to pay by card?
Yes. The electronic transaction is carried out www.papelesyplasticos.com in the bank's page, with their own security systems that ensure the privacy and data protection.

My country is not on the list of destinations can I place an order?
If your country is not on the list of destinations can place an order phone number where we will indicate the standards to follow to receive your order.

Can I order shipments automatically Canary Islands, Ceuta and Melilla? ?
No. For customs reasons we can not guarantee delivery on time. You can place an order phone number where we will tell you guidelines to follow to receive your order.

Does the deadline in 15 days, at which products are concerned?
A custom products using the tool "Design your bag" on the Mainland and Balearic Islands.

What makes up the price of my custom bag?
The price includes custom bag: bag, computer processing of the design, films and phtopolymers (as paper or plastic), printing and packaging.

Papeles y Plásticos, SL can unilaterally cancel my order?
Provided that violate current legislation. Both for fraudulent use of identity or resources to pay, as by the use of copyrighted images or text and images that go against the constitutional rights (such glorification of terrorism, xenophobia, breach of honor ...).


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